Consultations par téléphone, distractions, interruptions, mail et nouveaux médias

Patel MS, Polsky D, Kennedy EH, et al. Smartphones vs Wearable Devices for Remotely Monitoring hysical Activity After Hospital Discharge: A Secondary Analysis of a Randomized Clinical Trial. JAMA Netw Open. 2020;3(2):e1920677.

Koch A, Burns J, Catchpole K, et al Associations of workflow disruptions in the operating room with surgical outcomes: a systematic review and narrative synthesis BMJ Quality & Safety Published Online First: 23 May 2020. doi: 10.1136/bmjqs-2019-010639

Mehrotra, A., Nimgaonkar, A., & Richman, B. (2021). Telemedicine and Medical Licensure-Potential Paths for Reform. The New England journal of medicine, 384(8), 687-690.

Patel, P. G., DiBartola, A. C., Phieffer, L. S., Scharschmidt, T. J., Mayerson, J. L., Glassman, A. H., ... & Quatman, C. E. (2021). Room traffic in orthopedic surgery: a prospective clinical observational study of time of day. Journal of patient safety, 17(3), e241-e246.

McMullan, R. D., Urwin, R., Gates, P., Sunderland, N., & Westbrook, J. I. (2021). Are operating room distractions, interruptions and disruptions associated with performance and patient safety ? A systematic review and meta-analysis. International Journal for Quality in Health Care, 33(2), mzab068

Donaghy, E., Atherton, H., Hammersley, V., McNeilly, H., Bikker, A., Robbins, L., ... & McKinstry, B. (2019). Acceptability, benefits, and challenges of video consulting: a qualitative study in primary care. British Journal of General Practice, bjgp19X704141. DOI: 10.3399/bjgp19X704141

Hammersley, V., Donaghy, E., Parker, R., McNeilly, H., Atherton, H., Bikker, A., ... & McKinstry, B. (2019). Comparing the content and quality of video, telephone, and face-to-face consultations: a non-randomised, quasi-experimental, exploratory study in UK primary care. British Journal of General Practice, bjgp19X704573. DOI: 10.3399/bjgp19X704573 

Ladds E., Khan M., Moore L., Kalin A., & Greenhalgh T. How have remote and digital approaches impacted continuity ? A mixed-studies systematic review. British Journal of General Practice. 2023 ;  BJGP.2022.0398. 

Chew MM., Rivas S., Chesser M., Landas N., Schaefer S., Enright A.,... & Citty SW (2023). Improving Administration and Documentation of Enteral Nutrition Support Therapy in a Veteran Affairs Health Care System : Use of Medication Administration Record and Bar Code Scanning Technology. Journal of Patient Safety, 19(1), 23-28. 

Dale, J. Williams, S. Foster T., Higgins J., Snooks H., Crouch R., Hartley-Sharpe C., Glucksman E., George S. Safety of telephone consultation for ‘‘non-serious’’emergency ambulance service patients, Qual Saf Health Care 2004;13:363–373

Sutcliffe K., Lewton E., Rosenthal M. Communication Failures: An Insidious Contributor to Medical Mishaps, Acad Med. 2004;79:186 –194

§  Silber D. Bilan de l’impact d’Internet sur la relation médecin-patient : recommandations aux professionnels en France, Hépato-Gastro. Volume 12, Numéro 1, 59-64, Janvier-Février 2005, Mini-revue

Hildebrandt DE, Westfall JM, Fernald DH, Pace WD (2006) Harm resulting from inappropriate telephone triage in primary care. J Am Board Fam Med. 19(5):437-42

Healey, A. Sevdalis N. Vincent C., Measuring intra-operative interference from distraction and interruption observed in the operating theatre, Ergonomics, 2006 , 49, 5-6: 589 -604

Telephone consultation and risk management , Nursing in Practice May/June 2007 Number 35

Healey A., Primus C., Koutantji M. Quantifying distraction and interruption in urological surgery, Qual Saf Health Care 2007;16:135-139

Sevdalis N, Healey AN, Vincent CA. Distracting communications in the operating theatre. Journal of Evaluation in Clinical Practice 2007;13(3):390-394

Association Canadienne de protection médicale, Risk of libaility on telephone consultation, article publié sur le web en 2006 et repris en 2008

Caillis M., Caractéristiques des appels de médecins généralistes à une consultation mobile d’infectiologie et évaluation du service rendu, Thèse de médecine, Grenoble, 2009

McKinstry B., Watson P., Pinnock H., David Heaney and Aziz Sheikh Telephone consulting in primary care: a triangulated qualitative study of patients and providers British Journal of General e209 Practice, June 2009 e209-e218

Westbrook J., Coiera E., Dunsmuir T., Brown B., Kelk, N., Paoloni, R., Tran C.  The impact of interruptions on clinical task completion Qual Saf Health Care 2010 19: 284-289

Rivera-Rodriguez A., Karsh, B., Interruptions and distractions in healthcare : review and reappraisal, Qual Saf Health Care published online March 8, 2010

Patient.co.uk. Telephone consultations, http://www.patient.co.uk/doctor/Telephone-Consultations.htm, 2010

Wennberg D., Marr  M, Lang L. M.D., O'Malley S., Bennett G. A Randomized Trial of a Telephone Care-Management Strategy, N Engl J Med 2010; 363:1245-1255

Hewitt, H., Gafaranga, J., McKinstry, B. Comparison of face-to-face and telephone consultations in primary care: qualitative analysis , Br J Gen Pract. 2010 May;60(574):201-12.

Royal college of General Practitioners Enhance Your Telephone Consultations & Communicating about Risk with Patients Consultation Skill Day, 2010, web document

McKinstry B. Hammersley V., Burton, C. et al. The quality, safety and content of telephone and face-to-face consultations: a comparative study, Qual Saf Health Care 2010 19: 298-303

Amalberti R., Brami J. Archivage des examens complémentaires, sondage sur le site de la prévention médicale, 2010

Karayan R. Consultation médicale par internet : la mesure placébo, L’express.fr, 26/10/2010

Enquête URPS médecins Ile-de-France / SMSI menée auprès des médecins généralistes franciliens entre juin et novembre 2010, par questionnaire auto-administré, portant sur l’analyse de 6 253 consultations.

Ekeland AG, Bowes A, Flottorp S.Effectiveness of telemedicine: a systematic review of reviews Int J Med Inform. 2010 Nov;79(11):736-71.

Antoun J., Utilization of cell phone and emails in the medical consultation, Oct 16,2011, 10^th Annual Family Medicine conference

Wong B , Cheung M,,  Dharamshi,H.,  Dyal S. Kiss, A. Morra, D., Quan,S., Sivjee,K. E Etchells E Getting the message: a quality improvement initiative to reduce pages sent to the wrong physician BMJ Quality & Safety Online First, published on 7 November 2011 as 10.1136/bmjqs-2011-000133

Peleg R. Avdalimov A, Freud T. Providing cell phone numbers and emailaddresses to Patients: the physician’s perspective BMC Research Notes 2011, 4:76

Campbell G., Arfanis K., Smith A. Distraction and interruption in anaesthetic practice, Br. J. Anaesth. (2012) doi: 10.1093/bja/aes219 First published online: July 1, 2012

Enquête URPS médecins Ile-de-France,  Appels téléphoniques reçus et émis par le médecin généraliste lui-même en consultation à son cabinet, URPS 2012

Campbell, G., K. Arfanis, et A. F. Smith.  Distraction and Interruption in Anaesthetic Practice . British Journal of Anaesthesia 109, n^o 5 , janvier 11, 2012: 707‑715.

Guillaume J., Vallée J., Bonnefond H., Charles R., Appels téléphoniques au cours de la consultation de médecine générale ,  Médecine. Volume 9, Numéro 1, 41-6, Janvier 2013, Vie professionnelle

Jothiraj H., Howland-Harris J., Evley R., Moppett I., Distractions and the anaesthetist : a qualitative study of context and direction of distraction, British journal Anaesthesia, first published on line April 16

Redelmeir D., Detsky A., Pitfalls with smartphones in medicine, JGen Intern Med 2013 , 28(10) 1260-3

Ho, B.; Lee, M.; Armstrong, A.W. Evaluation criteria for mobile teledermatology applications and comparison of major mobile teledermatology applications. Telemed. J. e-Health 2013, 19, 1–5.

Walter, S., Li L., Dunsmuir W., Westbrook J.. Managing Competing Demands through Task-Switching and Multitasking: A Multi-Setting Observational Study of 200 Clinicians over 1000 Hours. BMJ Quality & Safety 23, n^o 3 (3 janvier 2014): 231‑241.

Joffe E., Turley J., Hwang K., Johnson T., Johnson C., Bernstam E.. Errors in after-Hours Phone Consultations: A Simulation Study. BMJ Quality & Safety, 13 décembre 2013, bmjqs‑2013‑002243.

Locatelli S., Lavela S., Talbot M., Davies M., How do patients respond when confronted with telephone access barriers to care, Health Expect. 2014, 11, doi 10.111/hex ahead of pub.

Krupinski E., Bernard J. Standards and guidelines in Telemedicine and Telehealth, Healthcare, 2014, 2, 74-93

Westbrook J., Interruptions and multitasking :moving the research agenda in new directions, BMJ Qual Saf First published 2014, July

Thomas, I, Nicol L.Regan L., Cleland J., Maliepaard D., Clark .L., Walker K., Duncan J.  Driven to Distraction: A Prospective Controlled Study of a Simulated Ward Round Experience to Improve Patient Safety Teaching for Medical Students . BMJ Quality & Safety, 24 novembre 2014, bmjqs ‑ 2014‑003272.

Prakash V., Koczlara C., Savage P., Trip K., Stewart J., Mc Curdie T., Cafazzo J., Trbovich P., Mitigating errors caused by interruptions during medication verification and administration: interventions in a simulated ambulatory chemotherapy setting, BMJQual Saf 2014,23 : 884-92

Balint BJ, Steenburg SD, Lin H, Shen C, Steele JL, Gunderman RB. Do telephone call interruptions have an impact on radiology resident diagnostic accuracy?  Acad Radiol. 2014;21:1623-1628.

Johnston MJ, King D, Arora S, Behar N, Athanasiou T, Sevdalis N, Darzi A  Smartphones Let Surgeons Know WhatsApp: An Analysis of Communication in Emergency Surgical Teams ». The American Journal of Surgery 209, n^o 1 (1 janvier 2015): 45‑51

Daniel H. Snyder Sulmasy L. Policy Recommendations to Guide the Use of Telemedicine in Primary
Care Settings: An American College of Physicians Position Paper, Ann Intern Med. 2015;163:787-789

Westbrook JI, Woods A, Rob MI, Dunsmuir T., Day, R.  Association of interruptions with an increased risk and severity of medication administration errors. Arch Intern Med 2010;170:683–90

Grundgeiger T., Dekker S., Sanderson P., Brecknell B., Liu D., Airken L. Obstacles to research on the effects of interruptions in healthcare, BMJ Qual Saf 2015;0:1–4. doi:10.1136/bmjqs-2015-004083, on line first

Irving A. Policies for the Use of Personal Mobile Devices in Surgical Suites, PSQH Patient Safety & Quality healthcare, Published on Wednesday, 10 February 2016 16:30

Sinsky C., Colligan L., Li L. Prgomet M., Reynolds S., Goeders L., Westbrook J., Tutty M., Blike G. Allocation of Physician Time in Ambulatory Practice: A Time and Motion Study in 4 Specialties, Ann Intern Med. 2016;165:753-760

Wanta T.., Glasgow A., Habermann E., Kor D., Cima R., Berbari E., Curry T., Brown M., Hyder. Operating Room Traffic as a Modifiable Risk Factor for Surgical Site Infection. Surgical Infections 17, no. 6 (September 6, 2016): 755–60.

Casey M., Shaw S., Swinglehurst D., Experiences with online consultation systems in primary care : case study of one early adopter site, BrJGenPract 2017; 67 (664):e736-e743. 

Lealy D., Lyons A., Dahm M., Quinlan D., Bradley C. Use of text messaging in general practice: a mixed methods investigation on GPs’ and patients’ views Br J Gen Pract 2017;  67 (664): e744-e750. DOI: https://doi.org/10.3399/bjgp17X693065

Westbrook JI, Raban MZ, Walter SR, et al Task errors by emergency physicians are associated with interruptions, multitasking, fatigue and working memory capacity: a prospective, direct observation study BMJ Qual Saf  Published Online First: 09 January 2018. doi:10.1136/bmjqs-2017-007333

Joseph A, Khoshkenar A, Taaffe KM, et al
Minor flow disruptions, traffic-related factors and their effect on major flow
disruptions in the operating room BMJ Qual Saf  Published
Online First: 29 August 2018. doi: 10.1136/bmjqs-2018-007957

Lannes M., Pécot C., Vergnaud S., Moret L. Abbey H. Comment limiter les interruptions de tâches au cours de la prise en charge médicamenteuse ? Audits observationnels et mise en place d’actions au CHU de Nantes Risques & Qualité 2018; 4: 140-146.

Hammersley, V., Donaghy, E., Parker, R., McNeilly, H., Atherton, H., Bikker, A., ... & McKinstry, B. (2019). Comparing the content and quality of video, telephone, and face-to-face consultations: a non-randomised, quasi-experimental, exploratory study in UK primary care. British Journal of General Practice, bjgp19X704573.

Donaghy, E., Atherton, H., Hammersley, V., McNeilly, H., Bikker, A., Robbins, L., ... & McKinstry, B. (2019). Acceptability, benefits, and challenges of video consulting: a qualitative study in primary care. British Journal of General Practice, bjgp19X704141. DOI: 10.3399/bjgp19X704141